At The Herb Cabinet, customer satisfaction is our top priority. If you are not entirely pleased with your purchase, we offer a hassle-free return and refund process.

Returns:

• You may return items within 30 days of receiving your order.
• Products must be unopened, unused, and in their original packaging.
• Please contact our customer service team at support@theherbcabinet.com to initiate the return process.
• Once the returned items are received and inspected, we will process your refund promptly.

Refunds:

• Refunds will be issued to the original payment method used during the purchase.
• Please allow 5-7 business days for the refund to reflect in your account after the return is processed.

Damage or Defective Products:

• If you receive a damaged or defective item, please contact us within 7 days of receiving your order.
• We will provide a prepaid return label for the damaged or defective product.
• A replacement or refund will be processed upon receipt and inspection of the damaged or defective item.

Exchanges:

• Unfortunately, we do not currently offer direct exchanges. Please follow the return process, and a new order can be placed for the desired item.

 

Shipping Returns:

 

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part.

We aim to make the return process as transparent and stress-free as possible. If you have any questions or concerns, please do not hesitate to reach out to our dedicated customer service team at support@theherbcabinet.com. Your satisfaction is of utmost importance to us.