Return ~

& Cancelation

At The Herb Cabinet, we strive to provide you with exceptional products and services. Please read our detailed Return and Cancellation Policy below to understand how we handle returns, cancellations, and related matters.

Order Cancellations:

– Orders can be canceled within 24 hours of placement by contacting our customer service team Customer.service@herbcabinet.com

– Once the 24-hour window has passed, orders cannot be canceled or modified.

Returns:

– We accept returns within 30 days of the delivery date for unopened and unused items.
– To initiate a return, contact our customer service team to obtain a Return Authorization (RA) number and further instructions.
– Items must be returned in their original packaging, and the RA number must be clearly marked on the outside of the package.
– Customers are responsible for return shipping costs unless the return is due to an error on our part.


 

Refunds:

– Refunds will be processed to the original payment method within 5-7 business days of receiving the returned items.
– Original shipping charges are non-refundable.
– If the return is due to a mistake on our part or a defective product, we will also cover the return shipping costs.

 

*maged or Defective Products:

– If you receive a damaged or defective item, please contact us within 7 days of receiving your order.
– We will provide a prepaid return label for the damaged or defective product.
– A replacement or refund will be processed upon receipt and inspection of the damaged or defective item.

Exchanges:

Unfortunately, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process, and a new order can be placed for the desired item.

International Returns:

– International returns follow the same guidelines, but customers are responsible for all return shipping costs.

Contact Information:

For any inquiries regarding returns or cancellations, please contact our customer service team at support@theherbcabinet.com.

By making a purchase with The Herb Cabinet, you acknowledge and agree to abide by our Return and Cancellation Policy. We appreciate your understanding and cooperation in ensuring a smooth and satisfactory shopping experience.

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